The 2018 Retailer Awards presented by Intermarketing Agency (an Advantage Smollan company) seek out and celebrate the finest in Australian and New Zealand retail. Companies from every part of the retail industry were encouraged to apply to the awards. This year’s awards received its highest number of entries submitted since it was established, signifying a victorious feat for the retail industry. Finalists were determined by a panel of judges made up of experts from across the retail space including Launa Inman, non-executive director at Commonwealth Bank and former Officeworks, Billabong and Target CEO; Peter Knock, former CEO of The Co-Op; Dr. Con Menictas, CEO, Analytics and Big Data Australia; Jo-Anne Hui-Miller, Editor, Inside Retail; and Jamie Allan, chief executive partner, Intermarketing Agency.

All the winners will be announced during the Gala Dinner on 01 March 2018 at the Melbourne Pavilion during Retail Week. We hope you will be able to join us for retail’s biggest night of the year. Book your place today!

Here are this year’s finalists:

Customer Excellence – Team of the Year
Adore Beauty
LUSH Fresh Handmade Cosmetics
L’Occitane Australia
Appliances Online
kikki.K

Customer Experience Innovation of the Year for Large Businesses
Soul Origin
Woolworths
L’Occitane Australia
LUSH Fresh Handmade Cosmetics
Super Retail Group – rebel

Customer Experience Innovation of the Year for Small or Medium Businesses
Build-A-Bear Workshop
Body Sculpting Clinics
Le Creuset
Prezzee Digital Gift Cards
Hunting for George

Corporate Social Responsibility Initiative of the Year Award                                                                                                                                                                     

Country Road Group
PANDORA Jewelry
Supre Foundation
Soul Origin
Patagonia Australia

Customer Technology Initiative of the Year Award
TigerMist
Appliances Online
City Beach
Prezzee Digital Gift Cards
Woolworths Rewards

In-Store Customer Experience of the Year Award
Winning Appliances
kikki.K
Australian Geographic || The Co-op
LUSH Fresh Handmade Cosmetics
Cue Clothing Co.

Innovative Store Design of the Year
SARAH & SEBASTIAN FLAGSHIP
The Kitchens
HOYTS Group
Winning Appliances
ALDI Australia

Omni Channel Initiative of the Year Award
EB Games Australia
Supercheap Auto
Catch Group
rebel – Project Choice
Cotton On Group

Online Customer Experience of the Year Award
Adore Beauty
Instrument Choice
showpo
Prezzee Digital Gift Cards
Appliances Online

Retail Supplier of the Year Award
Fung Omni
Sustainable Focus
Shippit
Ghana Permaculture Institute (GPI)
Hitworks