Retailer Awards 2024

Best customer service team

Category award proudly sponsored by


Frankie4 • Knobby • LSKD • Myer • Petbarn • Pet Circle



Judging criteria

Describe your customer service philosophy?

Illustrate how you empower and motivate your team to deliver excellent customer service.

How do you evaluate the effectiveness of your customer service?

Name one of your biggest obstacles to good customer service and how you overcame the problem. How did this impact the team?

Nominations open
2 Oct 2023

Nominations close
29 Nov 2023

Finalists announced
11 Jan 2024

Winners announced
29 Feb 2024

Who can enter?

Open to companies with an Australian and/or New Zealand presence.

When submitting a nomination on behalf of a retailer, it is essential to secure pre-approval from the retailer and designate a retailer contact.

The retailer (finalist) must be in attendance at the event to accept the award.

In terms of responses

Up to 500 words per question (all questions must be responded to in writing).

Video/images can be included as support material for your responses.

As part of your submission, please provide a hi-res logo (jpeg, eps).

For reference

Customer experience – the total journey of a customer’s interactions with a brand.

Customer service – the advice or assistance a company gives its customers.


Nick Foster

Nick Foster
Head of Customer