Retailer Awards 2022

Best customer service team



Appliances Online • Icon By Design • Riff Raff Sleep Toys • Scratch • Signet • Vinnies Victoria

Judging criteria

Describe your customer service philosophy?

Illustrate how you empower and motivate your team to deliver excellent customer service.

How do you evaluate the effectiveness of your customer service?

Name one of your biggest obstacles to good customer service and how you overcame the problem. How did this impact the team?

How did you adapt your customer service strategies to handle COVID-19?

Who can enter?

Open to companies with an Australian and/or New Zealand presence.

Anyone can nominate, but a retailer must accept the award.

Retail Supplier category – retailer must nominate supplier.

Supplier to receive the award.

In terms of responses

Up to 500 words per question (all questions must be responded to in writing).

Video/images can be included as support material for your responses.

As part of your submission, please provide a hi-res logo (jpeg, eps).

For reference

Customer experience – the total journey of a customer’s interactions with a brand.

Customer service – the advice or assistance a company gives its customers.


Nominations open
8 Oct 2021

Nominations close
26 Nov 2021

Finalists announced
12 Jan 2022

Winners announced
3 Mar 2022


Nick Foster

Nick Foster

Head of Customer
P: 02 8224 8363