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Best customer service team
What you'll need to answer
Describe your company’s customer service philosophy.
Illustrate how you have empowered and motivated your team to deliver excellent customer service in the past 12 months.
How do you assess your customer service team’s performance? Detail their performance against these key metrics over the last 12 months.
Name one of your biggest obstacles to good customer service in the past 12 months and how you overcame the problem. How did this impact the team?
Your submission
Who can enter?
Open to companies operating within Australia or New Zealand.
Nominations on behalf of retailers must secure pre-approval from the retailer and designate a retailer contact.
Responses should be maximum 300 words per question.
A PDF can be included as support material for your submission.
Retailer (finalist) must be in attendance at the event to accept the award.
For reference
Customer experience
The total journey of a customer’s interactions with a brand.
Customer service
The advice or assistance a company gives its customers.
Nominations open
30 September 2024
Nominations closed
3 December 2024
Finalists announced
8 January 2025
Winners announced
27 February 2025
Awards categories
Select an award below to view the judging criteria.
Our partners
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Retailer Awards 2025
Our 10th anniversary.
The Retailer Awards is marked as the pivotal event for the retail sector. Celebrating its tenth year, the awards highlight customer experience excellence across Australia and New Zealand and attract some of the best talent the retail industry has to offer.
The awards are managed and run by the superstar team behind Inside Retail and Octomedia, one of Australia’s leading B2B publishers.
Winners will be announced at a Gala Evening in Melbourne on Thursday, 27th February 2025.