Retailer Awards 2025
Best CX industry partner
(retailer to nominate)

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What you'll need to answer

Why have you nominated this supplier for a retail customer service partnership?

What are the specific synergies between your retail business and the supplier?

What measurable positive outcomes have been derived from this retail customer service partnership?

How does your nominated supplier help elevate your retail customer service and experience?

Your submission

Who can enter?
Retailer must nominate CX industry partner.

Responses should be maximum 300 words per question.

A PDF can be included as support material for your submission.

Supplier (finalist) must be in attendance at the event to accept the award.

For reference

Customer experience
The total journey of a customer’s interactions with a brand.

Customer service
The advice or assistance a company gives its customers.

Nominations open
30 September 2024

Nominations closed
3 December 2024

Finalists announced
8 January 2025

Winners announced
27 February 2025

Our partners

A huge thanks to your partners for making magic happen.

Platinum sponsor

Gold sponsors

Retailer Awards 2025

Our 10th anniversary.

The Retailer Awards is marked as the pivotal event for the retail sector. Celebrating its tenth year, the awards highlight customer experience excellence across Australia and New Zealand and attract some of the best talent the retail industry has to offer.

The awards are managed and run by the superstar team behind Inside Retail and Octomedia, one of Australia’s leading B2B publishers.

Winners will be announced at a Gala Evening in Melbourne on Thursday, 27th February 2025.

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