Retailer Awards 2022

Best loyalty program/campaign of the year

PROUDLY SPONSORED BY

Judging criteria

Describe a campaign your business has implemented in the last 12 months to drive customer loyalty

What impact did this have on both repeat business and customer satisfaction? How did you measure this?

How is this approach different from your competitors?

How have you responded to customer feedback in relation to your loyalty initiative?

How did you adapt your loyalty initiative to COVID-19?

Who can enter?

Open to companies with an Australian and/or New Zealand presence.

Anyone can nominate, but a retailer must accept the award.

Retail Supplier category – retailer must nominate supplier.

Supplier to receive the award.

In terms of responses

Up to 500 words per question (all questions must be responded to in writing).

Video/images can be included as support material for your responses.

As part of your submission, please provide a hi-res logo (jpeg, eps).

For reference

Customer experience – the total journey of a customer’s interactions with a brand.

Customer service – the advice or assistance a company gives its customers.

Timeline

Nominations open
8 Oct 2021

Nominations close
26 Nov 2021

Finalists announced
12 Jan 2022

Winners announced
4 Mar 2022

Contact

Nick Foster

Nick Foster

Head of Customer
E: nick@octomedia.com.au
P: 02 8224 8363