Loyalty program/campaign of the year
Category awards proudly sponsored by
2024 FINALISTS
Coles • Decjuba • Freedom • Petbarn • Priceline • Naked Wines
2024 WINNER
Decjuba
Judging criteria
Describe a campaign your business has implemented in the last 12 months to drive customer loyalty
What impact did this have on both repeat business and customer satisfaction? How did you measure this?
How is this approach different from your competitors?
How have you responded to customer feedback in relation to your loyalty initiative?
Nominations open
2 Oct 2023
Nominations close
29 Nov 2023
Finalists announced
11 Jan 2024
Winners announced
29 Feb 2024
Who can enter?
Open to companies with an Australian and/or New Zealand presence.
When submitting a nomination on behalf of a retailer, it is essential to secure pre-approval from the retailer and designate a retailer contact.
The retailer (finalist) must be in attendance at the event to accept the award.
In terms of responses
Up to 500 words per question (all questions must be responded to in writing).
Video/images can be included as support material for your responses.
As part of your submission, please provide a hi-res logo (jpeg, eps).
For reference
Customer experience – the total journey of a customer’s interactions with a brand.
Customer service – the advice or assistance a company gives its customers.
Explore other Categories
Retailers can submit one nomination per category
Contact
Nick Foster
Head of Customer
E: events@insideretail.com.au
