Retailer Awards 2025
Best store design

What you'll need to answer

Detail the store design/concept you have launched in the last 12 months.

What research did you undertake prior to implementing this store design?

What impact has your store design/concept had for the business? Describe the impact and how you assessed this.

How does this new store design concept contribute back to the evolution of the overall customer value proposition of your brand?

Your submission

Who can enter?
Open to companies operating within Australia or New Zealand.

Nominations on behalf of retailers must secure pre-approval from the retailer and designate a retailer contact.

Responses should be maximum 300 words per question.

A PDF can be included as support material for your submission.

Retailer (finalist) must be in attendance at the event to accept the award.

For reference

Customer experience
The total journey of a customer’s interactions with a brand.

Customer service
The advice or assistance a company gives its customers.

Nominations open
30 September 2024

Nominations closed
3 December 2024

Finalists announced
8 January 2025

Winners announced
27 February 2025

Our partners

A huge thanks to your partners for making magic happen.

Platinum sponsor

Gold sponsors

Retailer Awards 2025

Our 10th anniversary.

The Retailer Awards is marked as the pivotal event for the retail sector. Celebrating its tenth year, the awards highlight customer experience excellence across Australia and New Zealand and attract some of the best talent the retail industry has to offer.

The awards are managed and run by the superstar team behind Inside Retail and Octomedia, one of Australia’s leading B2B publishers.

Winners will be announced at a Gala Evening in Melbourne on Thursday, 27th February 2025.

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