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CX Hall of Fame Award
What you'll need to answer
This category is reserved for retailers that have shown long term commitment and perseverance when it comes to exceptional customer experiences.
How have you fostered a customer-centric culture within your organisation?
What specific initiatives or programs have you implemented to promote a customer-first mindset among your employees?
Can you share examples of how your organisation has been a pioneer or innovator when it comes to customer experience?
How have you measured the impact of your customer experience initiatives? Can you share specific metrics or data that demonstrate the positive outcomes of your efforts?
Your submission
Who can enter?
Retailers who have been a finalist at the Retailer Awards in three or more years.
Responses should be maximum 300 words per question.
A PDF can be included as support material for your submission.
Retailer (finalist) must be in attendance at the event to accept the award.
For reference
Customer experience
The total journey of a customer’s interactions with a brand.
Customer service
The advice or assistance a company gives its customers.
Nominations open
30 September 2024
Nominations closed
3 December 2024
Finalists announced
8 January 2025
Winners announced
27 February 2025
Awards categories
Select an award below to view the judging criteria.
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Retailer Awards 2025
Our 10th anniversary.
The Retailer Awards is marked as the pivotal event for the retail sector. Celebrating its tenth year, the awards highlight customer experience excellence across Australia and New Zealand and attract some of the best talent the retail industry has to offer.
The awards are managed and run by the superstar team behind Inside Retail and Octomedia, one of Australia’s leading B2B publishers.
Winners will be announced at a Gala Evening in Melbourne on Thursday, 27th February 2025.