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CX innovator (under $250 million)
What you'll need to answer
Describe a significant CX initiative your organisation has undertaken in the past 12 months. Please outline the specific problem or opportunity it addressed.
Detail the vision and strategic objectives of your CX initiative. How did this align with the overall business goals?
How did you measure the success of your CX initiative? What was the most significant impact your CX initiative had on your customers?
How has your CX initiative contributed to the evolution of your unique customer proposition?
Describe how this initiative was rolled out and implemented across the organisation.
Your submission
Who can enter?
Retailers operating within Australia or New Zealand with an annual revenue of less than $250 million.
Nominations on behalf of retailers must secure pre-approval from the retailer and designate a retailer contact.
Responses should be maximum 300 words per question.
A PDF can be included as support material for your submission.
Retailer (finalist) must be in attendance at the event to accept the award.
For reference
Customer experience
The total journey of a customer’s interactions with a brand.
Customer service
The advice or assistance a company gives its customers.
Nominations open
30 September 2024
Nominations closed
3 December 2024
Finalists announced
8 January 2025
Winners announced
27 February 2025
Awards categories
Select an award below to view the judging criteria.
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Retailer Awards 2025
Our 10th anniversary.
The Retailer Awards is marked as the pivotal event for the retail sector. Celebrating its tenth year, the awards highlight customer experience excellence across Australia and New Zealand and attract some of the best talent the retail industry has to offer.
The awards are managed and run by the superstar team behind Inside Retail and Octomedia, one of Australia’s leading B2B publishers.
Winners will be announced at a Gala Evening in Melbourne on Thursday, 27th February 2025.