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CX Leader
What you'll need to answer
Describe your most significant initiatives to improve customer outcomes in the past 12 months. How have you demonstrated innovative leadership and a customer-first mindset?
How have you successfully led and inspired your organisation to become a truly customer-centric culture in the past 12 months?
Explain how you have strategically integrated technology and data to drive customer experience excellence in the past 12 months.
What measurable impact have your CX initiatives had on the organisation and customer value proposition in the past 12 months?
Your submission
Who can enter?
Anyone working for a retailer operating within Australia or New Zealand.
Nominations on behalf of retailers must secure pre-approval from the retailer and designate a retailer contact.
Responses should be maximum 300 words per question.
A PDF can be included as support material for your submission.
Retailer (finalist) must be in attendance at the event to accept the award.
For reference
Customer experience
The total journey of a customer’s interactions with a brand.
Customer service
The advice or assistance a company gives its customers.
Nominations open
30 September 2024
Nominations closed
3 December 2024
Finalists announced
8 January 2025
Winners announced
27 February 2025
Awards categories
Select an award below to view the judging criteria.
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Retailer Awards 2025
Our 10th anniversary.
The Retailer Awards is marked as the pivotal event for the retail sector. Celebrating its tenth year, the awards highlight customer experience excellence across Australia and New Zealand and attract some of the best talent the retail industry has to offer.
The awards are managed and run by the superstar team behind Inside Retail and Octomedia, one of Australia’s leading B2B publishers.
Winners will be announced at a Gala Evening in Melbourne on Thursday, 27th February 2025.