Retailer Awards 2024

CX of the year – medium to large
>500 employees

Category award proudly sponsored by


Petbarn • Priceline • TerryWhite Chemmart • Winc • Winning Group


TerryWhite Chemmart

Judging criteria

Please describe one CX initiative your organisation has implemented over the last 12 months

Detail the vision and strategy behind your initiative (including the key motivations)

What has been the impact of your CX initiative? Please include how you measure impact?

How has your CX initiative affected your unique customer proposition?

What team training has been implemented to ensure your CX initiative is delivered effectively?

Nominations open
2 Oct 2023

Nominations close
29 Nov 2023

Finalists announced
11 Jan 2024

Winners announced
29 Feb 2024

Who can enter?

Open to companies with an Australian and/or New Zealand presence.

When submitting a nomination on behalf of a retailer, it is essential to secure pre-approval from the retailer and designate a retailer contact.

The retailer (finalist) must be in attendance at the event to accept the award.

In terms of responses

Up to 500 words per question (all questions must be responded to in writing).

Video/images can be included as support material for your responses.

As part of your submission, please provide a hi-res logo (jpeg, eps).

For reference

Customer experience – the total journey of a customer’s interactions with a brand.

Customer service – the advice or assistance a company gives its customers.


Decjuba • Jax Tyres & Auto (Winner) • Lorna Jane • Myer • Seed Heritage


Nick Foster

Nick Foster
Head of Customer