CX of the year – medium to large
>500 employees
Category award proudly sponsored by
2024 FINALISTS
Petbarn • Priceline • TerryWhite Chemmart • Winc • Winning Group
2024 WINNER
TerryWhite Chemmart
Judging criteria
Please describe one CX initiative your organisation has implemented over the last 12 months
Detail the vision and strategy behind your initiative (including the key motivations)
What has been the impact of your CX initiative? Please include how you measure impact?
How has your CX initiative affected your unique customer proposition?
What team training has been implemented to ensure your CX initiative is delivered effectively?
Nominations open
2 Oct 2023
Nominations close
29 Nov 2023
Finalists announced
11 Jan 2024
Winners announced
29 Feb 2024
Who can enter?
Open to companies with an Australian and/or New Zealand presence.
When submitting a nomination on behalf of a retailer, it is essential to secure pre-approval from the retailer and designate a retailer contact.
The retailer (finalist) must be in attendance at the event to accept the award.
In terms of responses
Up to 500 words per question (all questions must be responded to in writing).
Video/images can be included as support material for your responses.
As part of your submission, please provide a hi-res logo (jpeg, eps).
For reference
Customer experience – the total journey of a customer’s interactions with a brand.
Customer service – the advice or assistance a company gives its customers.
Explore other Categories
Retailers can submit one nomination per category
2023 FINALISTS
Decjuba • Jax Tyres & Auto (Winner) • Lorna Jane • Myer • Seed Heritage
Contact
Nick Foster
Head of Customer
E: events@insideretail.com.au
