Retailer Awards 2022

CX of the year small business
<500 employees



Healthylife • Miss Amara • Naked Wines • Pleasant State • ThreeByOne



Judging criteria

Please describe one CX initiative your organisation has implemented over the last 12 months

Detail the vision and strategy behind your initiative (including the key motivations).

What has been the impact of your CX initiative? Please include how you measure impact?

How did you adapt your initiative to COVID-19?

How has your CX initiative affected your unique customer proposition?

What team training has been implemented to ensure your CX initiative is delivered effectively?

Who can enter?

Open to companies with an Australian and/or New Zealand presence.

Anyone can nominate, but a retailer must accept the award.

Retail Supplier category – retailer must nominate supplier.

Supplier to receive the award.

In terms of responses

Up to 500 words per question (all questions must be responded to in writing).

Video/images can be included as support material for your responses.

As part of your submission, please provide a hi-res logo (jpeg, eps).

For reference

Customer experience – the total journey of a customer’s interactions with a brand.

Customer service – the advice or assistance a company gives its customers.


Nominations open
8 Oct 2021

Nominations close
26 Nov 2021

Finalists announced
12 Jan 2022

Winners announced
3 Mar 2022


Nick Foster

Nick Foster

Head of Customer
P: 02 8224 8363