Retailer Awards 2024

Instore customer service initiative of the year

Category awards proudly sponsored by


Frankie4 • Oz Hair & Beauty • Priceline • The Body Shop • Weber Store


Weber Store

Judging criteria

Describe a key instore service initiative that you have implemented in the past 12 months to create a unique experience and point of difference.

Explain why you implemented this service option for customers.

What training was involved in creating this new service option?

What impact has this service had on the business, both from a customer satisfaction and profitability perspective.

Nominations open
2 Oct 2023

Nominations close
29 Nov 2023

Finalists announced
11 Jan 2024

Winners announced
29 Feb 2024

Who can enter?

Open to companies with an Australian and/or New Zealand presence.

When submitting a nomination on behalf of a retailer, it is essential to secure pre-approval from the retailer and designate a retailer contact.

The retailer (finalist) must be in attendance at the event to accept the award.

In terms of responses

Up to 500 words per question (all questions must be responded to in writing).

Video/images can be included as support material for your responses.

As part of your submission, please provide a hi-res logo (jpeg, eps).

For reference

Customer experience – the total journey of a customer’s interactions with a brand.

Customer service – the advice or assistance a company gives its customers.


Nick Foster

Nick Foster
Head of Customer