Retailer Awards 2021 presented by Commonwealth Bank

Omni-channel retailer of the year



Bowens • Coco Republic • Cotton On • Salvos Stores • Winning Appliances


Winning Appliances

Judging criteria

Describe the different channels you sell on and the role each plays in elevating the experience?

How did COVID-19 impact and change your omni-channel strategy?

How have you evolved as an omni-channel retailer in the last 12 months?

How do your online and offline operations seamlessly connect?

How is your omni-channel approach different from your competitors?

Who can enter?

Open to companies with an Australian and/or New Zealand presence.

Anyone can nominate, but a retailer must accept the award.

Retail Supplier category – retailer must nominate supplier.

Supplier to receive the award.

In terms of responses

Up to 500 words per question (all questions must be responded to in writing).

Video/images can be included as support material for your responses.

As part of your submission, please provide a hi-res logo (jpeg, eps).

For reference

Customer experience – the total journey of a customer’s interactions with a brand.

Customer service – the advice or assistance a company gives its customers.


Nominations open
8 Oct 2021

Nominations close
26 Nov 2021

Finalists announced
12 Jan 2022

Winners announced
4 Mar 2022


Nick Foster

Nick Foster

Head of Customer
P: 02 8224 8363