Retailer Awards 2022

Online store of the year



Appliances Online • Lovehoney • Lvly • Freedom • Mimco



Judging criteria

What are the key and unique features of your online store?

How have you improved the online CX over the last 12 months?

What influenced these changes and how did you measure success?

Explain how these improvements increased revenue for the business.

Describe how your support services contribute to a positive online CX?

How did you adapt your online store and CX to COVID-19?

Who can enter?

Open to companies with an Australian and/or New Zealand presence.

Anyone can nominate, but a retailer must accept the award.

Retail Supplier category – retailer must nominate supplier.

Supplier to receive the award.

In terms of responses

Up to 500 words per question (all questions must be responded to in writing).

Video/images can be included as support material for your responses.

As part of your submission, please provide a hi-res logo (jpeg, eps).

For reference

Customer experience – the total journey of a customer’s interactions with a brand.

Customer service – the advice or assistance a company gives its customers.


Nominations open
8 Oct 2021

Nominations close
26 Nov 2021

Finalists announced
12 Jan 2022

Winners announced
3 Mar 2022


Nick Foster

Nick Foster

Head of Customer
P: 02 8224 8363