Retailer Awards 2024

Online store of the year

Category award proudly sponsored by


Appliances Online • LSKD • Lvly • Meshki • Petbarn • Weber Store



Judging criteria

What are the key and unique features of your online store?

How have you improved the online CX over the last 12 months?

What influenced these changes and how did you measure success?

Explain how these improvements increased revenue for the business.

Describe how your support services contribute to a positive online CX?

Nominations open
2 Oct 2023

Nominations close
29 Nov 2023

Finalists announced
11 Jan 2024

Winners announced
29 Feb 2024

Who can enter?

Open to companies with an Australian and/or New Zealand presence.

When submitting a nomination on behalf of a retailer, it is essential to secure pre-approval from the retailer and designate a retailer contact.

The retailer (finalist) must be in attendance at the event to accept the award.

In terms of responses

Up to 500 words per question (all questions must be responded to in writing).

Video/images can be included as support material for your responses.

As part of your submission, please provide a hi-res logo (jpeg, eps).

For reference

Customer experience – the total journey of a customer’s interactions with a brand.

Customer service – the advice or assistance a company gives its customers.


Nick Foster

Nick Foster
Head of Customer