Attach documents, videos, customer reviews, testimonials and any research that support your excellence in this area. We would love to feature a series of photos at the Retailer Awards Gala Dinner on 1st March 2018 in Melbourne if your company is successful in the nominations and as finalists and winners. Please attach 3 photos that reflect your business and key features of the award criteria.

Customer Excellence – Team of the Year

To enter, answer all questions (250 words or less each)

  • Describe a key customer excellence initiative your team has implemented in the last 12 months.
  • How did you train and develop your team to ensure the customer excellence initiative was a success?
  • How did you evaluate and monitor your teams’ implementation of the customer excellence initiative?
  • How does your team use this information to create an excellent customer experience?
  • Describe how your team employed innovation to create a seamless excellent customer experience.
  • How does your business reward and recognise team initiatives in relation to delivery excellent customer experience?
  • Illustrate how you empower and motivate your team to ensure excellent customer experience?
  • What processes has your business put in place to ensure your team are constantly delivering an excellent customer experience?
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