Customer Excellence – Team of the Year
To enter, answer all questions (250 words or less each)
- Describe a key customer excellence initiative your team has implemented in the last 12 months.
- How did you train and develop your team to ensure the customer excellence initiative was a success?
- How did you evaluate and monitor your teams’ implementation of the customer excellence initiative?
- How does your team use this information to create an excellent customer experience?
- Describe how your team employed innovation to create a seamless excellent customer experience.
- How does your business reward and recognise team initiatives in relation to delivery excellent customer experience?
- Illustrate how you empower and motivate your team to ensure excellent customer experience?
- What processes has your business put in place to ensure your team are constantly delivering an excellent customer experience?