Attach documents, videos, customer reviews, testimonials and any research that support your excellence in this area. We would love to feature a series of photos at the Retailer Awards Gala Dinner on 1st March 2018 in Melbourne if your company is successful in the nominations and as finalists and winners. Please attach 3 photos that reflect your business and key features of the award criteria.

Customer Experience Innovation of the Year for Large Businesses

To enter, answer all questions (250 words or less each)

  • Describe the activities your business has undertaken in the past 12 months to implement customer experience initiatives.
  • Explain the strategy that guides your customer experience initiatives.
  • What were the drivers of these customer experience initiatives? E.g. In response to customer feedback, global standards etc.)
  • Describe the research you have undertaken to measure the success of the implementation of your customer experience initiatives.
  • How do you measure the impact of your customer experience initiatives?
  • In relation to customer experience initiatives, what is your unique customer proposition?
  • What team training has been implemented to ensure your customer experience initiatives are delivered?
  • How do your customer experience initiatives acquire new and retain current customers?
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