Attach documents, videos, customer reviews, testimonials and any research that support your excellence in this area. We would love to feature a series of photos at the Retailer Awards Gala Dinner on 1st March 2018 in Melbourne if your company is successful in the nominations and as finalists and winners. Please attach 3 photos that reflect your business and key features of the award criteria.

Customer Technology Initiative of the Year

To enter, answer all questions (250 words or less each)

  • What key customer technology initiative has your business implemented in the last 12 months?
  • How does your customer technology initiative support and drive customer conversion?
  • How do you measure the benefits of your customer technology initiative? (E.g revenue, profitability, competitive advantage and overall customer experience in your business)
  • Describe how your customer technology initiative is an enabler for a positive customer experience.
  • Describe how your customer technology initiative creates a seamless transactional experience for your customer.
  • In relation to your customer technology initiative, what research have you undertaken post-implementation to ensure customers are satisfied?
  • How have you responded to customer feedback in relation to your customer technology initiatives and what post-implementation action have you taken?
  • How does your customer technology initiatives optimise team performance?

NOMINATE

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