Attach documents, videos, customer reviews, testimonials and any research that supports your excellence in this area. We would love to feature a series of photos at the Retailer Awards Gala Dinner on 1st March 2018 in Melbourne if your company is successful in the nominations and as finalists and winners. Please attach 3 photos that reflect your business and key features of the award criteria.

Online Customer Experience of the Year

To enter, answer all questions (250 words or less each)

  • Describe the customer’s navigation experience through your digital platforms, from lead capture to the last mile (product or service), ease of returns, delivery options.
  • Illustrate the online customer experience initiatives implemented in the past 12 months
  • Explain how your online customer experience initiatives are converted into revenue?
  • How do you create strong brand loyalty through your online customer experience initiatives?
  • What makes your online customer experience unique and different from your competitors?
  • Describe how your support services (E.g call centres, chat-bots, support teams), create a positive online customer experience?
  • Describe how your online customer experience initiatives engage your customers.
  • How do you measure the impact of your online customer experience?