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Best CX industry partner
(retailer to nominate)
Sponsored by
What you'll need to answer
Why have you nominated this supplier for a retail customer service partnership?
What are the specific synergies between your retail business and the supplier?
What measurable positive outcomes have been derived from this retail customer service partnership?
How does your nominated supplier help elevate your retail customer service and experience?
Your submission
Who can enter?
Retailer must nominate CX industry partner.
Responses should be maximum 300 words per question.
A PDF can be included as support material for your submission.
Supplier (finalist) must be in attendance at the event to accept the award.
For reference
Customer experience
The total journey of a customer’s interactions with a brand.
Customer service
The advice or assistance a company gives its customers.
Nominations close
Opening soon
Nominations close
3 December 2025
Finalists announced
14 January 2026
Winners announced
26 February 2026
Our partners
A huge thanks to our partners for making magic happen.
Presented by
Gold sponsors
Retailer Awards 2026
Eleven years strong. Celebrating the best in customer experiences.
The Retailer Awards is marked as the pivotal event for the retail sector. Celebrating its tenth year, the awards highlight customer experience excellence across Australia and New Zealand and attract some of the best talent the retail industry has to offer.
The awards are managed and run by the superstar team behind Inside Retail and Octomedia, one of Australia’s leading B2B publishers.
Winners will be announced at a Gala Evening in Melbourne on Thursday, 26th February 2026.