Inside Retail
Retailer Awards
30th March 2017 Sydney

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Celebrating customer
centricity in retail
“The opportunity to be part of the Inside Retail Customer Excellence Awards allowed Retail Prodigy Group to document our progress and reflect on our journey to date in providing the ultimate customer experience.”
Trevor Stitt
National Sales Manager
Retail Prodigy Group – Nike’s Retail Franchise Partner Aust/NZ


In its second year, the Inside Retail Customer Excellence Awards are a prestigious event being held on Thursday 30th March 2017 in Sydney to give recognition to retailers in Australia who are creating customer centric organisations that have the customers’ needs and wants engrained into every company decision to deliver an extraordinary experience at every touch point of the brand.

In a dynamic, ever evolving retail landscape where technology has taken centre stage as the enabler of the future landscape, these awards shift the limelight to the people of the business who create lasting and memorable experiences every day.

Innovation is at the heartbeat of retail, not just in product design and technology, but innovation in business models of the future and progressive people landscape creating happy, fun and energetic work environments where people can thrive in an organisation and translate that into a productive, effective and profitable retailer.

Collaborate and connect are two words that we will hear a lot more of in the future as retailers and brands begin to merge into one space to harness each other’s assets and bring to life an explosion of entertaining, exciting and engaging experiences both on- and offline.

The awards are in alignment with the Inside Retail LIVE event in Sydney from 29th – 31st March 2017 and Inside Retail, Australia’s largest retail trade publication since 1972.

Award Categories

Purchase tickets to the Gala Dinner

“Participating in these inaugural industry awards was a terrific experience, culminating in an outstanding gala evening. The evening went like clockwork with great attention to detail, and the ability to network with industry stalwarts was invaluable. We are also humbled and honoured to be recognised by our peers after being awarded in 3 categories, given the company we were up against. These rewards reiterate to our teams and guests that we are on the right track for ongoing success in an ever changing retail environment.”

Gavin Port
Chief Executive Bear/Director
Build A Bear Workshop AUST Pty Ltd

The Judging

The 2017 Retailer Awards presented by Inside Retail will be judged by a panel of 5 judges across a range of 10 different metrics. Each metric is on a scale of 1-10. Furthermore there is a public community survey element that contributes 20% of the overall score on a selection of the awards.

Winners are those with the highest average score combining judges’ scores and dividing by number of judges. There will be a minimum of 3 judges assessing each entry. Each of the 10 metrics is worth 8% and are equally distributed, with the final 20% being made of the community contribution.

The judges come from various sectors within the retail industry to ensure there are varied views on each of the award submissions.

The Retailer Awards judging will take place in Sydney on 21st and 22nd February 2017 where the judges will analyse each of the submissions, compare and collaborate to create a list of 5 finalists, an overall winner, 2nd and 3rd place.

Gary Mortimer Dr Gary Mortimer
Dr Gary Mortimer is an Associate Professor of Marketing and International Business at the QUT Buisness School. Prior to joining QUT, Dr Mortimer spent over 20 years working with some of Australia’s largest general merchandise and food retailers. He is an active researcher in the areas of food marketing, retail operations and shopping behaviour. Dr Mortimer was appointed to the Advisory Board of the Institute of Food Products Marketing, Philadelphia (US) in 2012 and the Australian Marketing Institute (Qld).
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