Retailer Awards 2021 presented by Commonwealth Bank

Thursday 4 March 2021  |  Congratulations to our winners!

Inside Retail is excited to announce that nominations have closed for the 2021 Retailer Awards presented by Commonwealth Bank, highlighting outstanding customer experience and service from Australian and New Zealand retailers.

The Retailer Awards will be a virtual celebration. Finalists will be invited to a virtual celebration with the ceremony being live streamed.


Nominations open
16 Nov 2020

Nominations close
15 Jan 2021

Finalists announced
1 Feb 2021

Winners announced
4 Mar 2021

Judging Panel
Jo-Anne Hui-Miller

Jo-Anne Hui-Miller

Editor, Inside Retail
Jerry Macey

Jerry Macey

National Manager - Retail Industry, CommBank
Robert Stockdill

Robert Stockdill

Head of News - B2B, Octomedia
Rosanna Iacono

Rosanna Iacono

Managing Partner, The Growth Activists
Details about team member
Dr Jason Pallant

Dr Jason Pallant

Lecturer in Marketing, Swinburne University of Technology

Dr Jason Pallant is a lecturer in Marketing at Swinburne University of Technology. He is an applied researcher in the areas of consumer journey and decision making, multi-media, and evolving behaviour. He is currently the pillar leader of Service Innovation for the Customer Experience and Insight (CXI) Research group. His academic research has been published in a variety of outlets including Journal of Interactive Marketing, Journal of Retailing and Consumer Services and the Australasian Journal of Information Systems, and received the ANZMAC Doctoral Colloquium Best Paper award in 2015.

Acssoc. Prof. Jana Bowden

Associate Professor Jana Bowden

Associate Professor in Marketing and Faculty Chair Ethics, Macquarie University
2020 Retailer Awards

Check out some amazing moments from the 2020 Retailer Awards in Melbourne

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Nick Foster

Nick Foster

Head of Customer
P: 02 8224 8363