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Excellence in customer experience
2025 nominations are now open. It's free!
The Retailer Awards is the ultimate accolade that recognises retailers at the forefront of excellence in customer experience (cx).
If you have created a customer experience of the highest standard, make sure it’s noticed.
Nominations open
30 September 2024
Nominations closed
3 December 2024
Finalists announced
8 January 2025
Winners announced
20 February 2025
Awards categories
Select an award below to view the judging criteria.
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Retailer Awards 2025
Our 10th anniversary.
The Retailer Awards is marked as the pivotal event for the retail sector. Celebrating its tenth year, the awards highlight customer experience excellence across Australia and New Zealand and attract some of the best talent the retail industry has to offer.
The awards are managed and run by the superstar team behind Inside Retail and Octomedia, one of Australia’s leading B2B publishers.
Winners will be announced at a Gala Evening in Melbourne on Thursday, 27th February 2025.
Meet your judges
Thanks for taking the time out of your busy schedules.
Andy Evans
Humii
Nick Gray
IGU Global
Lauren Kelly
Interbrand
Jason Pallant
RMIT University
Carly Whitelaw
Carly Whitelaw Consulting
Aaron Spowart
Commonwealth Bank
Tess McCormack
Commonwealth Bank
Heather McIlvaine
Inside Retail
Tamera Francis
Inside Retail
Tong Van
Inside Retail
Humii Robot