Inside Retail
Retailer Awards
30th March 2017 Sydney

Enter now
Celebrating customer
centricity in retail
“The opportunity to be part of the Inside Retail Customer Excellence Awards allowed Retail Prodigy Group to document our progress and reflect on our journey to date in providing the ultimate customer experience.”
Trevor Stitt
National Sales Manager
Retail Prodigy Group – Nike’s Retail Franchise Partner Aust/NZ


In its second year, the Inside Retail Customer Excellence Awards are a prestigious event being held on Thursday 30th March 2017 in Sydney to give recognition to retailers in Australia and New Zealand who are creating customer centric organisations that have the customers’ needs and wants engrained into every company decision to deliver an extraordinary experience at every touch point of the brand.

In a dynamic, ever evolving retail landscape where technology has taken centre stage as the enabler of the future landscape, these awards shift the limelight to the people of the business who create lasting and memorable experiences every day.

Innovation is at the heartbeat of retail, not just in product design and technology, but innovation in business models of the future and progressive people landscape creating happy, fun and energetic work environments where people can thrive in an organisation and translate that into a productive, effective and profitable retailer.

Collaborate and connect are two words that we will hear a lot more of in the future as retailers and brands begin to merge into one space to harness each other’s assets and bring to life an explosion of entertaining, exciting and engaging experiences both on- and offline.

The awards are in alignment with the Inside Retail LIVE event in Sydney from 29th – 31st March 2017 and Inside Retail, Australia’s largest retail trade publication since 1972.

Enter your Business

submissions close 15 February 2017 and are open to Australian and New Zealand companies
One entry – $250Five entries – $1000 (save 20%)Manage entries

Award Categories


Silver Sponsor

Purchase tickets to the Gala Dinner

“Participating in these inaugural industry awards was a terrific experience, culminating in an outstanding gala evening. The evening went like clockwork with great attention to detail, and the ability to network with industry stalwarts was invaluable. We are also humbled and honoured to be recognised by our peers after being awarded in 3 categories, given the company we were up against. These rewards reiterate to our teams and guests that we are on the right track for ongoing success in an ever changing retail environment.”

Gavin Port
Chief Executive Bear/Director
Build A Bear Workshop AUST Pty Ltd

The Judging

The 2017 Retailer Awards presented by Inside Retail will be judged by a panel of 5 judges across a range of 10 different metrics. Each metric is on a scale of 1-10. Furthermore there is a public community survey element that contributes 20% of the overall score on a selection of the awards.

Winners are those with the highest average score combining judges’ scores and dividing by number of judges. There will be a minimum of 3 judges assessing each entry. Each of the 10 metrics is worth 8% and are equally distributed, with the final 20% being made of the community contribution.

The judges come from various sectors within the retail industry to ensure there are varied views on each of the award submissions.

The Retailer Awards judging will take place in Sydney on 21st and 22nd February 2017 where the judges will analyse each of the submissions, compare and collaborate to create a list of 5 finalists, an overall winner, 2nd and 3rd place.

Jerry Macey Jerry Macey
Jerry is the Retail lead in the Commonwealth Bank’s Business and Private Banking division where he harnesses and develops the bank’s resources for the benefit of its retail clients. He is well-known for delivering thought-leadership, insights and analysis that help retailers succeed.

A strong thread of creativity, innovation and customer focus runs through Jerry’s financial services career where he has developed industry-tailored products that have become bestsellers, pioneered features that are now commonplace and influenced cultures to move from product-focused to customer-centric. Bridging the gap between strategy and execution, Jerry has held roles in general management, product, go-to-market and strategy in Australia and the UK.

Jerry is the author of the bi-annual CommBank Retail Insights Report.

Gary Mortimer Dr Gary Mortimer
Dr Gary Mortimer is an Associate Professor of Marketing and International Business at the QUT Buisness School. Prior to joining QUT, Dr Mortimer spent over 20 years working with some of Australia’s largest general merchandise and food retailers. He is an active researcher in the areas of food marketing, retail operations and shopping behaviour. Dr Mortimer was appointed to the Advisory Board of the Institute of Food Products Marketing, Philadelphia (US) in 2012 and the Australian Marketing Institute (Qld).
L. Peter Wilkinson Peter Wilkinson
Peter is a long serving retailer, whose career commenced in specialty retailing in South Africa with Truworths in 1963, before moving to Australia with Target in 1977. Peter became Chief Executive of Target in 1984 and led the repositioning of Target from a hard goods based discount operator, to a soft goods led organisation, positioned between other discount department stores and MYER. In 1987 he moved to MYER as Merchandise and Marketing Director and subsequently Managing Director where, after to the GJ Coles Acquisition of the Myer Emporium, he led the merging of the Myer and Grace Bros entities. In 1991 he was appointed Chief Operating Officer of Coles Myer Limited, with all retail operations reporting to him. In 1995, Peter took on a stint as Chief Executive of the Just Group, prior to being appointed Managing Director and Chief Executive of David Jones in 1997, where he successfully recapitalised and repositioned that business. Since his retirement in 2003, Peter has operated a retail consulting entity and held a number of non-executive director roles in retail, property and the wool industry. Peter is currently chairman of Forever New Clothing company, on the global advisory board of the Sonata Software group, continues to operate his retail advisory business and is a public speaker with I.C.M.I. He is married with three adult children and three exuberant grand children.
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