2018 Retailer Awards
Presented by Intermarketing Agency (an Advantage Smollan company)

Date: Mar 1, 2018
Time: 7 PM - 12 AM
Venue: Melbourne Pavilion, 135-157 Racecourse Rd, Kensington
Dress code: Dress to impress, Cocktail, Spectacular and unusual, Stand out from the crowd.

The 2018 Retailer Awards, presented by Intermarketing Agency (an Advantage Smollan company) profiles outstanding retailers across Australia and New Zealand.

This year's awards received its highest number of entries in its three years - a direct reflection on the continued innovation and commitment of the retail industry to delight customers. Finalists will be announced on 9 January 2018, and the winners will be unveiled at the Gala Dinner on 1 March 2018 in Melbourne. The event attracts more than 300 professionals from the region's top retailers and key partners and is part of Retail Week.

The Retailer Awards night for me was one of the highlights of the 3 day Inside Retail event. Ultimately it was a fun and high energy evening with great company, celebrating the terrific contribution that retailers Australia wide have made to the industry.

Damien Sheehan

Managing Director Oceania, DHL eCommerce
It was a pleasure and a privilege to judge the Retailer Awards which showcased Australian Retail at its best.

Jerry Macey

National Manager Retail Industry, Commonwealth Bank Australia
The Retailer Awards are wonderful for recognising innovation and companies' commitment to the consumer. To be a judge and be exposed to so many talented people is a privilege.

Launa Inman

Commonwealth Bank
We were thrilled to be nominated with such a strong group but to win the category was a very humbling and proud milestone. We count ourselves very fortunate to have not only an amazingly talented team but also the trust of our clients who backed us every step of the way.

Rotor Studios

Toyota Showroom 360

Retailer Awards

Customer Experience Innovation of the Year for Large Businesses

presented by


Customer Experience Innovation of the Year for Small or Medium Businesses

Instore Customer Service Experience of the Year

Online Customer Experience of the Year

Omni-channel Initiative of the Year

presented by


Customer Technology Initiative of the Year

Customer Excellence - Team of the Year

Corporate Social Responsibility Initiative of the Year

Innovative Store Design of the Year

presented by


Retail Supplier of the Year Award


Presented by

Innovation Partner


Support Partner

Support Partner

Research Partner

Research Partner

Music Partner

Makeup Partner

Meet The Judges


Retailer Awards Venue

Event Date: 1 March, 2018


135-157 Racecourse Rd, Kensington VIC 3031
Melbourne Pavilion

Phone number

+612 8224 8366