2018 Retailer Awards
Melbourne, 1 March
In its third year, the 2018 Retailer Awards showcases the very best of Australian retail. Judged by a rigorous panel under strict criteria, the awards are held in high regard, backed by Australia’s unbiased retail media partner, Inside Retail. The Gala Awards Dinner brings together the crème de la crème of the Australian retail industry for a night to network and, most importantly, celebrate our vibrant industry.
Trevor Stitt
Gavin Port
Launa Inman
Retailer Awards
Customer Experience Initiative of the Year
In-Store Customer Experience of the Year
Online Customer Experience of the Year
Omni-Channel Initiative of the Year
Customer Excellence Team Initiative of the Year
Innovation Initiative of the Year
Customer Experience Store Design of the Year
Customer Experience Retail Supplier of the Year
Customer Technology Initiative of the Year
Corporate Social Responsibility Initiative of the Year
OUR PARTNERS
MEET THE
JUDGES
Launa Inman
Launa is Non-Executive Director of the Commonwealth Bank since 2011 and serves on three other public company boards as well as two Not For Profit boards. She has served as Managing Director/CEO of Officeworks, Target Australia and Billabong International, where she was one of only six Woman CEOs in the ASX 200.
Launa's experience is recognised internationally as a leader of large corporations, multi-brand wholesale and retail, e-commerce, strategic planning, marketing and corporate restructuring. Launa is passionate about customer experience and using technology as an enabler of innovation.
Dr. Con Menictas
Con is a statistician and marketing scientist. He has published his work in loyalty, branding, human-machine learning, research methodology, health care and psychopathy. His PhD focuses on applied methodologies, with particular emphasis on loyalty programs, big data and segmentation. He has consulted extensively for the finance industry, FMCG, car manufacturing and loyalty programs. His work has realised significant gains in both market share and increases in brand equity, especially in the building of predictive models for scoring large databases with various propensity models.
Jo-Anne Hui-Miller
Jo-Anne Hui-Miller is the editor of Inside Retail Australia and has reported on the business sector for almost 10 years across titles such as Telstra's Smarter Business Ideas, NETT magazine, News.com.au and Sydney Morning Herald.
Read from
NEWS
Retailer Awards Series: Dan Murphy’s
Constantly improving the customer experience across every touch point is Dan Murphy’s aim as outlined by CDO Lance Eerhard, upon the brand receiving the 2016 omnichannel customer experience title at the Retail Customer Excellence Awards earlier this year. Contributing to this is listening to customers…
Retailer Awards Series: Fit Nutrition Fix
A major contributor to Fit Nutrition Fix’s increasing success and growth is having the latest technology. Offering quality supplements, vitamins and superfoods, the lifestyle concept stores won gold in the inaugural Retail Awards for personalisation excellence for its innovative customer experience, which “lead to great exposure…
2017 Retailer Awards Winners Crowned
The winners of this year’s Retailer Awards presented by Dashing have been announced at a gala dinner held at the Westin in Sydney last night. Held as part of Inside Retail Live – a 3 day Festival of Retail Ideas, retail executives from across the…
Retailer Awards Series: Retail Prodigy Group
A focused aim of delivering unique customer service is responsible for the amazing success of Retail Prodigy Group, franchise partner for Nike in ANZ, leading to its winning the 2016 Customer Centricity Retailer of the Year Award. Though the company is quite young – only…
Retailer Awards Series: Stylerunner
A dedication to customers – through a focus on constant innovation and staff – has been a winning formula for online sportswear retailer Stylerunner. This saw the business win the Customer Centricity Excellence Award at last year’s Retailer Awards. “It was an honour to see…
Retailer Awards Venue
Event Date: 7 September, 2017
Location: Plaza Ballroom, 191 Collins St, Melbourne CBD