Retailer Awards 2022

Store design/concept of the year


Celebrity Ink • Greencross Pet Wellness • Salvos Stores • Sportitude • Supabarn



Judging criteria

Describe a store design/concept you have launched in the last 12 months

What are the key and unique features of your store design?

What research did you undertake prior to implementing this store design?

What impact has your store design/concept had for the business? Describe how you assessed this

Did the store design require partnerships? If so, who and why?

What impact did COVID-19 have on the design and roll out of this new concept?

Who can enter?

Open to companies with an Australian and/or New Zealand presence.

Anyone can nominate, but a retailer must accept the award.

Retail Supplier category – retailer must nominate supplier.

Supplier to receive the award.

In terms of responses

Up to 500 words per question (all questions must be responded to in writing).

Video/images can be included as support material for your responses.

As part of your submission, please provide a hi-res logo (jpeg, eps).

For reference

Customer experience – the total journey of a customer’s interactions with a brand.

Customer service – the advice or assistance a company gives its customers.


Nominations open
8 Oct 2021

Nominations close
26 Nov 2021

Finalists announced
12 Jan 2022

Winners announced
3 Mar 2022


Nick Foster

Nick Foster

Head of Customer
P: 02 8224 8363