Retailer Awards 2022

Online customer service initiative of the year



Brava Lingerie • Choices Flooring • Icon By Design • Naked Wines • Total Tools


Naked Wines

Judging criteria

Describe a key digital service initiative that you have implemented in the past 12 months to create a unique online experience and point of difference

Why did you create this service option? Explain why you implemented this service option for customers

What training was involved in creating this new service option?

What impact has this service had on the business, both from a customer satisfaction and profitability perspective

How did you adapt your initiative to COVID-19?

Who can enter?

Open to companies with an Australian and/or New Zealand presence.

Anyone can nominate, but a retailer must accept the award.

Retail Supplier category – retailer must nominate supplier.

Supplier to receive the award.

In terms of responses

Up to 500 words per question (all questions must be responded to in writing).

Video/images can be included as support material for your responses.

As part of your submission, please provide a hi-res logo (jpeg, eps).

For reference

Customer experience – the total journey of a customer’s interactions with a brand.

Customer service – the advice or assistance a company gives its customers.


Nominations open
8 Oct 2021

Nominations close
26 Nov 2021

Finalists announced
12 Jan 2022

Winners announced
3 Mar 2021


Nick Foster

Nick Foster

Head of Customer
P: 02 8224 8363