Online customer service initiative of the year
Category awards proudly sponsored by
2024 FINALISTS
Ecosa • Haigh’s Chocolates • Petbarn • Pet Circle • Naked Wines • Winc
2024 wINNER
Ecosa
Judging criteria
Describe a key digital service initiative that you have implemented in the past 12 months to create a unique online experience and point of difference
Why did you create this service option? Explain why you implemented this service option for customers
What training was involved in creating this new service option?
What impact has this service had on the business, both from a customer satisfaction and profitability perspective
Nominations open
2 Oct 2023
Nominations close
29 Nov 2023
Finalists announced
11 Jan 2024
Winners announced
29 Feb 2024
Who can enter?
Open to companies with an Australian and/or New Zealand presence.
When submitting a nomination on behalf of a retailer, it is essential to secure pre-approval from the retailer and designate a retailer contact.
The retailer (finalist) must be in attendance at the event to accept the award.
In terms of responses
Up to 500 words per question (all questions must be responded to in writing).
Video/images can be included as support material for your responses.
As part of your submission, please provide a hi-res logo (jpeg, eps).
For reference
Customer experience – the total journey of a customer’s interactions with a brand.
Customer service – the advice or assistance a company gives its customers.
Explore other Categories
Retailers can submit one nomination per category
Contact
Nick Foster
Head of Customer
E: events@insideretail.com.au
